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Free shipping on select appliances. Need help building a package? Call 888-800-6897.
Free shipping on select appliances. Need help building a package? Call 888-800-6897.

Shipping Policy

Shipping Policy

Updated October 30, 2026. Questions? Email sales@culinarycave.com or call (888) 800-6897 (Monday–Friday, 10 AM–5 PM ET). Culinary Cave LLC, 4723 Fayetteville Rd., Durham, NC 27713.

How we ship

All products ship directly from the manufacturers and brand partners we work with, from their warehouses across the US. When an order ships, we email you a confirmation with the tracking number(s) and carrier contact information.

Estimated ship dates, delays and backorders

  • Each order has an estimated ship date, shown on the product page or sent to you by email. Lead times below are typical estimates; your order's estimated date is the one we hold ourselves to.
  • Backordered and special-order items depend on the manufacturer's availability. We will tell you the estimated ship date by email.
  • If your order's ship date slips, we email you the same business day with the new estimated date and the option to cancel.
  • You can cancel any order for a full refund at any time before it ships. If we can't ship by the estimated date we gave you, you may cancel for a full refund, including shipping charges. See our Refund Policy.
  • Holidays, weather and carrier volume can add transit time after an order ships.

Order confirmation and verification

Please provide a valid email address at checkout. All orders are subject to verification and approval, and approved orders receive an email confirmation. To protect against fraud, orders whose billing and shipping details don't match may be held until we confirm them with you. We ship only to the address on your order.

Payment methods

We accept PayPal, including all major credit and debit cards (Visa, Mastercard, American Express and Discover) processed through PayPal, and Affirm financing. We do not accept checks, money orders or COD orders. Refunds always go back to the original payment method.

Shipping fees

Orders are subject to a shipping fee that depends on the brand purchased. Orders shipped to ZIP codes 100##–119## (New York), 200##–205## (Washington, DC) and 025##–026## (Massachusetts) are subject to a $196 freight shipping fee for large packages because of handling fees in those areas. Shipping charges are refunded in full if an order is cancelled before it ships, if we can't ship by the estimated date, or if an item arrives damaged, defective or incorrect. For change-of-mind returns after delivery, original shipping charges are not refunded.

Where we ship

We ship only to the contiguous 48 United States. We will work with private parties or shipping proxies for shipments outside that range (including Alaska, Hawaii and Canada) if pre-arranged by the customer. Returns are not accepted for shipments delivered outside our normal shipping range.

Address changes

Please double-check your shipping address when ordering. We will do our best to change it before the order ships, but once an order has been picked up from the manufacturer's warehouse, carriers may charge a reconsignment fee of up to $250.

Typical lead times by brand

Business days from order to shipment or delivery, as typically quoted by each brand. Lead times vary by product; your order's estimated ship date governs.

Alpine: 7–10 business days, curbside delivery
Broan-NuTone: 7–12 business days, curbside delivery
Butler: typically 7–10 business days (varies by product)
CAL Lighting: 1–2 weeks, curbside delivery
Cavavin: 7–10 business days, curbside delivery
Cowboy Cauldron: 1–2 weeks (varies by product), curbside delivery
Danya B: 5–14 business days
Empava: parcel 5–7 business days; freight 10–14 business days, curbside delivery
Ethan + Ashe: 7–10 business days
Faber: 7–10 business days, curbside delivery
Falmec: 10–14 business days, curbside delivery
FORNO Appliances: 5–21 business days, inside delivery (depends on address; some rural areas not supported)
Forté: 10–14 business days, curbside delivery; LTL orders up to 18 days
Fotile: 5–12 business days, curbside delivery
Galanz: 7–12 business days, curbside delivery
Hedley & Bennett: 2–3 weeks
ILVE USA: 10–14 business days, curbside delivery; LTL orders up to 18 days
Kalalou: 5–7 business days
Kingston Brass: 7–10 business days
KubeBath: 5–10 business days, curbside delivery
La Pavoni: 1–3 months
LG: 7–12 business days, curbside delivery
Lynn & Liana Designs: 5–7 business days
Midea: 7–12 business days, curbside delivery
Moe's Furniture: 1–3 weeks, curbside delivery
Panasonic: 7–12 business days
Premier Copper Products: 5–7 business days, curbside delivery
Pure & Secure: made to order; 20–30 business days to build, then 10–14 business days to ship
Ratio: 5–7 business days
Sagebrook Home: 7–10 business days
Sharp: 7–12 business days
Solo Stove: 10–14 business days
Summit Appliance: 10 business days, curbside delivery
Surya: 5–7 business days
A Touch of Design: 7–10 business days
Thor: 15–21 business days, inside delivery (depends on address; some rural areas not supported)
Whiskey & Wine Design: varies by product
ZLINE Kitchen and Bath: 5–14 business days (ships next business day), depending on size and weight

Items shipping by FedEx Ground typically take 1–5 business days in transit, depending on your distance from the shipping warehouse.