Returns, Cancellations and Refunds

Updated October 30, 2026. Questions? Email sales@culinarycave.com or call (888) 800-6897 (Monday–Friday, 10 AM–5 PM ET). Culinary Cave LLC, 4723 Fayetteville Rd., Durham, NC 27713.

Cancellations and late shipments

• Cancel any time before your order ships, for a full refund. This applies to every order, including backordered, special-order and made-to-order items. Email sales@culinarycave.com or call (888) 800-6897. No cancellation, processing or restocking fee applies before shipment.
• If we can't ship by the estimated ship date we gave you, you get a full refund. We will email you the same business day we learn of a delay, with the new estimated date, and you may cancel for a full refund (including shipping charges). If we cannot ship your order at all, we will cancel it and refund you in full.
• Backordered and special-order items depend on the manufacturer's availability. We will tell you the estimated ship date by email. These orders are not final sale before shipment: the two rules above apply to them in full.
• Culinary Cave may cancel an order for any reason (for example, an item becomes unavailable or a pricing error). If we cancel, you receive a full refund.
• If an order is cancelled or refused by you after it has shipped, the brand's return terms below apply, and a return shipping/reconsignment fee charged by the carrier or brand may be deducted (carrier reconsignment fees can reach $250).
• If an incorrect shipping address is provided and the carrier returns the package to the warehouse, a return shipping/reconsignment fee charged by the carrier or brand may apply.

How refunds are paid

• All refunds go back to the original payment method (PayPal, the card you paid with through PayPal, or your Affirm loan).
• We issue a refund within 2 business days of a cancellation, or within 2 business days of receiving and inspecting a return. Refunds usually appear on your statement within 5–10 business days, depending on your bank or payment provider.
• For returns after delivery, any return shipping and restocking fees listed for the brand below are deducted from the refund. Original shipping charges are refunded in full whenever an order is cancelled before shipment, we can't ship by the estimated date, or an item arrives damaged, defective or incorrect.

Returns after delivery

• You have 30 days from the delivery date to request a return, unless the brand terms below give a different window. To start a return, email sales@culinarycave.com or call (888) 800-6897. Please do not send items back without return instructions from us.
• Returns are accepted only for products that are unused, in their original packaging, and not installed.
• Items marked clearance or discontinued, rugs, and custom/made-to-order items (such as Pure & Secure water distillers and other items built to your order) cannot be returned after delivery unless they arrive damaged, defective or not as described. They can still be cancelled for a full refund before they ship.
• Returns are not accepted on accessory items such as handles, chimneys, extensions, crown moldings, trim kits, dishwasher panels and range oven doors, or on Barry's Restore It All, MicroVisor, Lo & Bright and Boston International products, unless they arrive damaged, defective or incorrect.
• Insurance or extended-protection plans sold with an order can be cancelled for a full refund before the covered item ships; after that, the plan provider's terms apply.
• Returns are not accepted for shipments delivered outside our normal shipping range (the contiguous 48 United States).
• Discount codes or promotional pricing cannot be applied retroactively to past purchases.

Damaged, defective or incorrect items

• Please inspect your delivery and send a few clear photos of any damage to sales@culinarycave.com within 48 hours of delivery (some brands below require this within 7 days or require that a visibly damaged freight delivery be refused and noted with the driver).
• For items that arrive damaged, defective or incorrect, we will arrange a replacement, or a full refund if you prefer to return the item. No restocking fee applies.
• Before installing, please test the item (plug it in and test all functions). We cannot accept a return or exchange for a damaged item after it has been installed.

Return terms by brand (returns after delivery)

These terms apply only to returns of delivered items that are not damaged, defective or incorrect. They never apply to cancellations before shipment.

ZLINE Kitchen & Bath: Returns accepted up to 60 days. Returns within 30 days are charged the return shipping fee below; returns from 31 to 60 days are subject to a 20% restocking & shipping fee. Parts and accessories such as chimneys, extensions, crown moldings and trim kits are not returnable.

ZLINE product type	Return shipping fee
Items under $100	$25
Parcel orders $100–$300	$50
Parcel orders over $300	$100
Freight orders up to 299 lbs	$200
Freight orders 300–399 lbs	$300
Freight orders 400–499 lbs	$400
Freight orders over 500 lbs	$500
Parts and accessories (handles, crown moldings, trim kits, chimneys)	Returns not accepted

Arteflame: Returns accepted up to 15 days after delivery, unused and in original packaging. A 20% restocking fee may apply.

Broan-NuTone: Returns accepted up to 30 days from the date of purchase. Returns are subject to a 15% restocking fee and a return shipping fee. Used or installed products cannot be returned.

Boston International: Returns not accepted.

Butler Furniture: Returns accepted up to 30 days after delivery. Damage must be reported within 7 days of delivery. A 25% restocking fee may apply. Used or installed products cannot be returned.

Barry's Restore It All: Returns not accepted.

CAL Lighting: Returns accepted up to 30 days after delivery. A return shipping fee and 20% restocking fee per product may apply.

Cowboy Cauldron: Returns accepted up to 60 days after purchase. A return freight shipping fee applies.

Danya B: Returns accepted up to 30 days after delivery. A return shipping fee applies.

Empava: Returns accepted up to 30 days after delivery. A 20% restocking fee applies to change-of-mind returns. Used or installed products cannot be returned.

Ethan + Ashe: Returns accepted up to 30 days after delivery. Prepaid return labels are provided.

Forno: Returns accepted up to 30 days after delivery. A return shipping fee and 30% restocking fee per product may apply. Unboxed, used or installed products cannot be returned.

Breda | Faber | Cavavin | Falmec | Fulgor Milano: Returns accepted up to 30 days after delivery. A return shipping fee and 20% restocking fee per product may apply. Unboxed, used or installed products cannot be returned.

Forté | ILVE: Returns accepted up to 30 days after delivery. A return shipping fee and 15% restocking fee per product may apply. Unboxed, used or installed products cannot be returned.

Fotile: Returns accepted up to 30 days after delivery. A return shipping fee per product may apply. Unboxed, used or installed products cannot be returned.

Galanz | LG | Midea | Panasonic | Sharp: Returns accepted up to 30 days from the date of purchase. Returns are subject to a 15% restocking fee and a return shipping fee. Unboxed, used or installed products cannot be returned.

Hedley & Bennett: Returns not accepted.

Kalalou: Returns accepted up to 30 days after delivery. A 20% restocking fee applies.

Kingston Brass: Returns accepted up to 30 days after delivery, except glass, ceramic or porcelain items (including sinks, bathtubs, consoles and vanities). A return shipping fee and 25% restocking fee per product may apply.

KubeBath: Returns accepted up to 30 days after delivery. A return shipping fee and 25% restocking fee per product may apply. Unboxed, used or installed products cannot be returned.

La Pavoni: Returns accepted up to 10 days after delivery. A return shipping fee may apply.

Lynn & Liana Designs: Returns accepted up to 14 days after delivery. The customer pays return shipping.

MicroVisor: Returns not accepted.

Moe's Furniture: Returns accepted up to 15 days after delivery. A shipping fee and minimum 15% restocking fee may apply. Unboxed, used or installed products cannot be returned.

Nutrimill: Contact us first for a Return Reference Number and return address before sending anything back. The customer pays return shipping (prepaid labels are not provided). Approved returns are subject to a 10% restocking and processing fee. Consumable products cannot be returned for food-safety reasons.

Premier Copper Products: Returns accepted up to 30 days after delivery. A return shipping fee and 20% restocking fee per product may apply.

Ratio Coffee: Returns accepted up to 30 days after delivery. A return shipping fee and 20% restocking fee per product may apply.

Sagebrook Home: Returns accepted up to 30 days after delivery. A 25% restocking and shipping fee may apply.

Solo Stove: Returns accepted up to 30 days after delivery with no fee.

Summit Appliance: Returns accepted up to 30 days after delivery. A return shipping fee and 25% restocking fee per product may apply.

Surya: Returns accepted up to 60 days after delivery. A 15% restocking fee may apply.

Thor: Returns accepted up to 30 days after delivery. A return shipping fee and 30% restocking fee per product may apply. Unboxed, used or installed products cannot be returned.

Whirlpool: Returns accepted up to 30 days after delivery. A return shipping fee and 15% restocking/processing fee per product may apply. Unboxed, used or installed products cannot be returned.

Whiskey & Wine Design: Returns not accepted.

Shipping address changes

We will do our best to change a shipping address before your order ships, but we can't always guarantee it. If the order has already shipped, the carrier may charge a reconsignment fee. To request a change, email sales@culinarycave.com or call (888) 800-6897.

Orders paid with Affirm

• To request a cancellation or refund, contact us at sales@culinarycave.com. Refunds follow this policy.
• Once Affirm receives the refund, it shows in your Affirm loan timeline within 3–10 business days and your balance is updated. Please keep making any monthly payments that come due while you wait.
• If your refund is less than your remaining balance, you can expect fewer monthly payments, a smaller final payment, or both. If it is more than your balance, Affirm returns the difference, minus any interest you have paid, to your payment method within 3–10 business days.
• Affirm does not refund interest already paid.
• To check the status: sign in to your Affirm account, go to Pay, select your purchase, and look for the refund adjustment in the purchase details.